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Networking & Helpdesk Support

Is Your Network Helping Your Business Move Forward?

Count on FutureNET for:

Network Reliability and Speed.  Are your connections and communications between offices, facilities, mobile workforce and customers reliable, fast and trouble-free?

Efficient Mobile Workforce. Do you have employees that need to securely connect from a remote location or employees that utilize mobile devices while traveling?

Network Flexibility & Expansion. Is your business outgrowing its network capacity, equipment and number of connections? Do you need more flexibility?

Monitoring & Management. Is it getting harder to manage performance and security due to limited staff, budget resources and pace of technology?

Network Installation and Monitoring

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Network Infrastructure Assessments

To maintain a flawless and productive network, we help organizations clarify goals, identify problems and ultimately define practical network solutions that deliver both capability and confidence.

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Hardware & Software Selection and Installation

Get expert insight when planning your network hardware and software. There are many options, compliance requirements and upgrade paths to consider. Tell FutureNET about your situation and requirements and let our team put your network on solid ground.

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Network Monitoring

Monitoring your network, forecasting maintenance, maintaining updates is all part of monitoring and managing your network for the future. Our Monitoring Services reduce downtime, lower costs and keep your business moving forward. Whether it’s on-site, remote or after hours support, we ensure that your network is monitored and maintained by our team of expert network technicians.

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Storage and Backup

Advances in speed and cloud services have revolutionized how we store data and backup our most critical information. Today, storage options are diverse and can be configured for any type of connected organization. At FutureNET, we believe data loss should be a thing of the past. Modern backup strategies that range from local system protection to entire networks is a fundamental part of any network plan.

Network Planning & Design

Planning a network to fit the specific needs and future goals of an organization is what we do everyday.  FutureNET brings you leading-edge but practical network solutions. From specifying equipment and software to configuring things for speed, security, storage and convenience, FutureNET has the knowledge to help you make smart network choices.

Networks Complexity is Growing

Even for small businesses, the sheer range of components and connections requires expert management. Computers, software, network cards, wireless, hubs, cables, routers, switches, printers, mainframes, mid-range, SANs,T1/ATM and internet (www) – all increase the need for network management.

For your business to remain functioning and productive, it’s essential for your network to stay connected and communicating.

To successfully accomplish and maintain this goal, FNI’s diverse network management team will complete an assessment of your network infrastructure and propose a practical yet cost-sensitive solution.

And with Internet-based Cloud Solutions growing more integrated with business networks, we carefully configure the network hardware (web servers, email server, FTP server, firewalls, switches, routers, backups, SANs) to ensure scalability, reliability, and security before implementation.

To maintain a flawless and productive network, we perform several tasks:

  • Networking Trends and Technologies
  • Network Analysis and Planning
  • Network Implementation and upgrade Strategies
  • Network Disaster and Recovery Strategies
  • Network Traffic Evaluation
  • Network Storage (SANs) Strategies
  • Network Backup Procedures
  • Network Standards
  • Hardware and Software Products Overview
  • Internet Traffic Monitoring
  • Software Licensing
  • Network Security Assessment
  • Regulatory & Compliance Support
  • Documentation
  • Feasibility Studies

Network Support and Helpdesk

FutureNET can provide fully outsourced helpdesk needs or we can provide the necessary staff to strengthen your internal helpdesk team. We provide both software and hardware expertise to help your network, applications and workforce run optimally.

Helpdesk Support & Services

Businesses rely on their network/infrastructure to remain consistently productive. To do so, they need experienced Helpdesk professionals to provide timely and expert support. As you are no doubt aware, any downtime on a network system triggers a decline in productivity, irate customers and loss of money for your business. FutureNET’s veteran Helpdesk professionals can quickly partner with your IT team to ensure your network/infrastructure maintains its optimal performance, which will enhance productivity.

Our Helpdesk professionals are responsible for responding and resolving end-user problems. We are also responsible for assets and calls management, for generating weekly, monthly and other activity reports essential for monitoring performance, and for maintaining a knowledge management system. If your helpdesk is understaffed, we can complement your staff with Helpdesk professionals to provide support with high call volumes, remote office, implementation of new products and upgrades, special projects, or assistance in delegating problems to the right personnel. FutureNET Helpdesk professionals will integrate seamlessly with your internal helpdesk IT department.

Businesses will benefit from our Helpdesk professionals’ knowledge of the latest technology, and ability to recommend alternative solutions and adapt quickly to unpredictable high call volumes. Let FutureNET help you improve helpdesk productivity, increase customer satisfaction and reduce operating costs.

Desktop

When desktop/PCs first entered the technology market, they typically sat alone on a desk, probably connected to a printer but nothing else. With today’s machines, practically every type of device is connected and all types of applications are running on them. Back then, if the PC was malfunctioning you generally replaced a board or drive, or rebooted or reinstalled software, and that took care of the problem. AT FutureNET, we still do these things, but today’s computers are much more advanced and customers much more knowledgeable.

As the desktops evolve, businesses are demanding services beyond the past traditional services (break, fix, upgrade…). In addition to these traditional services, FutureNET offers a full range of additional services to meet today’s more sophisticated customer needs:

  • Managing and tracking components in a desktop PC, notebook or server
  • Computer and printers preventive maintenance
  • Implementing management standards for Desktops
  • Managing functionality of desktops and laptops
  • Predicting hardware failures
  • Software and hardware inventory
  • Computers and applications deployment
  • Monitoring Software usage
  • Web-based management tools to perform administrative tasks
  • Troubleshooting and resolving problems
  • Recommending and performing upgrades